Refund policy

Because many of our products are personalised, we are unable to accept returns or offer refunds if you change your mind or provide incorrect personalisation details once production has begun.

If you need to change or cancel your order, please contact us within 24 hours of placing it. If production has not yet started, we will do our best to accommodate your request.

If your order arrives damaged, faulty, or you believe we have made an error, please contact us as soon as possible at info@sandsprinting.com.au. Wherever possible, include your order number and a photograph of the issue so we can assess it quickly.

If the problem is due to an error on our part or the item arrives damaged, we will work with you to provide an appropriate solution, which may include a replacement, repair, or refund in accordance with Australian Consumer Law.

Please contact us within 14 days of receiving your order so we can help resolve any issues promptly.

We take great pride in every item we create and are committed to treating our customers fairly, honestly, and with care.

Thank you for supporting our small Australian family business.

Nena & Serg
Sands Printing